Software Support Services by Advanced Information
What are Software support services?
Software Support Services refers to general technical support that deals with specific software products. These services include revenue derived from pay as you go incident base support contracts. Our software support services typically include comprehensive installation assistance, troubleshooting capabilities, and basic usability assistance. Remote troubleshooting capabilities will be delivered using online or telephonic communication. We stick to truly automated means to reside on customer’s devices.
Software support services include:
- Installation Services
- Installation of Product Updates
- Migration release of software
- Other types of reactive or proactive on site services
Apart from the above mentioned services, we also deal with software license code updates and upgrades, proper software maintenance and post implementation services. Software support services are one of the most important functions for all kinds of business. Our team members go through rigorous training process regularly before taking support services of their own. This helps us ensure a deep understanding of your business and lay highest priority to help you.
AIT Software Support Services is available to all customers currently on Maintenance and Support. Get a direct access to success and get associated with the premium service support center of Middle East Asia. Be confident of best support and maximized service quality when you reach us.
Benefits of Support services by Advanced Information
- Access to trained Technical Support Analysts.
- Ability to submit Incidents/Service Requests 24×7 via the Self-Service Portal.
- Communicate and receive updates via the Self-Service Portal.
- E-mail Support.
- Telephone Support during office hours, which vary by region.
- After-Hours Emergency Down System Support.
- Access to the Community Site, Knowledge Articles, technical documents, whitepapers and FAQs.
- IT help desk tool updates and fixes, available via the Self-Service Portal.
- Opportunity to submit product enhancements.
- Product release previews
This is just a glance at first sight. Get to know more about us and our services by getting a free consultation. Our team will be delighted to help you.